© 2018 by PetiteTweets LLC. Proudly Made iin the USA

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ABOUT OUR CRAFTSMANSHIP FABRICS AND MORE

Home | Store Policies

CUSTOMER CARE

FAQS

DO YOU SHIP INTERNATIONALLY?

Please contact us for International shipping at info@petitetweets.com

WHERE ARE PETITETWEETS MANUFATORED?

All items are constructed in Grosse Pointe Woods. We are and will remain a Made in the USA product!

WHERE WILL MY ORDER SHIP FROM?

PetiteTweets Studio, in Grosse Pointe Woods, MI

CAN I ADD ANOTHER ITEM TO MY ORDER?

No, we cannot add items to an order that has already been placed for production. However, email us and let us know you placed a previous order and we can combine the orders and refund you the shipping for the 2nd order.

 

CAN I COMBINE MY SHIPPING COSTS IF I ORDER MORE THAN ONCE?

Yes, if orders are placed within 2 days of each other, please email us the order numbers and we will combine them for you and refund shipping costs. Once combined the production process begins according to the first order.

 

CAN I USE MORE THAN ONE COUPON PER ORDER?

At this time, only one coupon can be applied per order.

 

WHAT IS THE BEST AND QUICKEST WAY TO GET A HOLD OF CUSTOMER SERVICE?

You can always call us, however it is best to email us directly at info@petitetweets.com. You will be responded to ASAP. Customer Service hours are  Monday - Friday 8:00 - 4:00. If you contact us after those hours you will be contacted the following day. 

PAYMENT METHODS

- We accept Credit / Debit Cards through

SQUARE -&- PAYPAL

PRIVACY & SAFETY

Privacy Dedication
To protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. We have made links available to it on our homepage and other pages where your information may be requested.  PetiteTweets reserves the right to change, modify, add to or remove portions of this policy at any time. Please check this page periodically for any changes. Privacy Policy changes will apply to the personal information collected from the date of posting of the revised Privacy Policy to PetiteTweets website.

Personal Information
PetiteTweets collects personal information from our visitors on a voluntary basis. We may request personal information about you in connection with your use of, or participation in, our website, including through discussion/social networking forums, registrations, store purchases, content submissions, contests, sweepstakes, promotions and requests for additional information or suggestions, or in connection with other services or resources provided on the site. Personal information may include name, address, email address, phone number, birth date, occupation, credit card account data and other purchasing information. You may also provide us with photographs or other video/media content which may contain personal information. Unless specifically stated, we do not require this information to obtain access to our site. The personal information we collect is used for the specific purpose for which it is submitted.

Customer Service
We also collect personal information when you send us emails containing questions or requests. We only save personal information associated with questions and requests in our customer service database (unless otherwise stated herein, data which does not expire and is retained) in order to respond to those questions and requests, and to better serve you when responding to any questions or requests you may have in the future.

Email Newsletters
Some of our pages allow visitors to register to receive periodic email newsletters or updates from us by providing an email address. Any email you receive from PetiteTweets will allow you to "unsubscribe" at any time.

 

Email a Friend
There are some features on our website that may require visitors to enter another person's personal information and/or email address in order to use the feature. We only use this information to allow visitors to share certain website content with friends.

Non-Personal Information
We collect a variety of non-personal information from visitors to our website. This data is not personally identifiable and is collected automatically through cookies. Cookies are small computer files saved on your hard drive. We also use other standard web technology. Automatically-collected information may include: the operating system on your computer, the type of web browser you are using, your IP address, and the links you followed to enter and leave the site. This information is not sold to or shared with other organizations for commercial purposes.

Sharing of Information
We may share your personal information under the following circumstances (i) you have given us your email address during account registration and/or online store checkout process: we may share that email address with our marketing partners to provide you with additional information or products we think may be of interest to you; (ii) vendors need the information to perform necessary duties (e.g. credit card authorization); or (iii) disclosure of information is required by law.

At times, we use other companies and individuals to perform certain functions on our behalf. Examples include removing repetitive information from customer lists, analyzing data, and providing marketing assistance. PetiteTweets will ensure that these agents, contractors and third party service providers, who may receive personal information in the course of providing services protect the personal information in a manner consistent with the principles set out in this Privacy Policy.

PetiteTweets may also disclose personally identifiable information based on a good-faith belief that such disclosure is necessary to conform to or comply with the law or that such disclosure is necessary to protect our website visitors or the general public.

Our Commitment to Data Security
PetiteTweets uses appropriate physical, electronic, and managerial procedures to guard our online visitors' personal information against unauthorized access and use, including Secure Sockets Layer (SSL) encryption technology to protect credit card data transmission during online store purchases.

WHOLESALE INQUIRIES

Please contact us at info@petitetweets.com